Lusotek

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Conditions

Terms & Conditions

General Policy for Returns:

Lusotek , we offer 100 % customer satisfactory guarantee. We allow our customers to get an easier return than ever. Please Click Here to submit your RMA request.

Here are the rules to follow for your return:

You must request a return for refund within 30 days after the invoice date. No refunds after 30 days
Each return MUST have a RMA number, the "Return Merchandise Authorization" number. Please write down the RMA number outside of the box when you return your merchandise.
One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request for a different RMA number for your returns.
When returning product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Lusotek will not be responsible for any shipping loss from your side.
Customer must inform Lusotek of any order discrepancy within 7 days of the delivery date . Physical damage to any product will void the product's warranty and the RMA Policy.
All return (s) must have the original packaging and accessories.
The shipping fee is non-refundable. Buyer is always responsible for return shipping costs and insurance; Hence Lusotek will not reimburse any customer return shipping cost.
Please allow 2-7 business days to process your return.
Lusotek reserves right to refuse the service that void the return policy.
Please note that not all items are covered by our return policy.
We suggest you read the complete return policy before you make your purchase.
Return Policy for Refunds

Please note that we have a 30 days money back warranty and all products are sold with their respective manufacturer's warranty. Please note that warranty periods and services vary from manufacturer and product.

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible to return any item(s) back to us at your cost for us to process your request for either a refund or exchange.
Restocking Fee:

A 15% restocking fee will be applied to all returns for refund if the return is the result of your error. Shipping charges are non-refundable.
Canceled order or address errors:

Canceled order must be called in before 11 a.m. PST, no e-mail accepted to avoid cancellation fee (shipping cost). For any refused package or any returns to due to incorrect address, action, inaction or absence of the recipient.
Return Procedure:

For further assistance please e-mail to sales@lusotek.com
* It's important to read and understand our return policy before you submit *
** Your RMA Request Form **

THANK YOU FOR YOUR UNDERSTANDING OF LUSOTEK POLICY